HAYESEasy Ticket

Hayes support center

Report a service problem, or check on one you already opened

No account or password. We email you a ticket number and a 6-digit PIN, and you can follow the ticket here any time.

Report a problem Internet, phone line, SIP or SD-WAN down, dropping or slow. You'll need a circuit ID, phone number or service address. About 2 minutes. Start a ticket Check on a ticket See the latest status, add information or ask for a call back. You'll need your ticket number (it starts with HET-) and the PIN we emailed you. Check status

Everything down? For a complete loss of service, call us. Phone is the fastest route and is staffed 24×7.

(800) 825-9390

How a ticket works

  1. 1Tell us what's affected. We match it to your service when we can; partial IDs are fine.
  2. 2Get your ticket number and PIN. Both arrive by email within a minute.
  3. 3Follow it here. Every status change is emailed and shown on your ticket page.